How Starling Bank took back control of their payroll with Pento

Payroll challenges at Starling Bank before Pento

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Flawed process

• Lack of control over payroll cycle due to outsourcing
• Employee information like pension, National Insurance, bonuses, overtime stored and duplicated across multiple platforms
• Payroll windows by supplier that blocked changes a week before payday
• Additional costs for getting access to their payroll reports and last-minute changes after cut-off
• Double-checking all payslips, employee data, HMRC, pensions, and payment information to ensure there are no human errors
• The process couldn’t keep up with their high-growth journey of onboarding new joiners every week

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Frustrated team

• Using an old-fashioned and frustrating system
• Wasting time and effort duplicating employee data for Payroll even though BambooHR stored up-to-date information
• Losing at least five working days every month
• Lack of access to real-time data and menial tasks left little room for deep work like analysing costs, tracking spending patterns, budgeting, etc.

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Starling Bank's success with Pento

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Supportive buying and onboarding experience

Signed up in 2 weeks – Starling Bank instantly realised the value Pento could add to their payroll process. The buying process only lasted for a couple of weeks.

Quick response time – Pento’s team was always around to resolve their product and payroll queries and Starling Bank loved that. While it would take days with other providers, it was a matter of minutes with Pento.

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No manual work and complete automation

No duplicate entries between BambooHR and Pento – All employee information from BambooHR, including new joiners and leavers, is updated automatically and in real-time. No manual intervention whatsoever!

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Real-time control over all payroll data and process

‍Access to real-time payroll data – With Pento, Starling’s payroll team can download any employee, tax, or payment-related data to run their analysis.

No cut-off dates to change employee payslips – With Pento, Starling can change employees' payslips until the day before payday, without any additional costs.

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Easy to use, modern interface

Getting started is simple – In Nick’s words: “I was expecting a long and daunting integration process but it all went very smoothly.” After Nick set up Starling’s Pento account, Tess from his team could immediately pick up without any extra assistance.