How Starling Bank took back control of their payroll with Pento

Payroll challenges at Starling Bank before Pento

Flawed process

  • Lack of control over payroll cycle due to outsourcing
  • Employee information like pension, National Insurance, bonuses, overtime stored and duplicated across multiple platforms
  • Payroll windows by supplier that blocked changes a week before payday
  • Additional costs for getting access to their payroll reports and last-minute changes after cut-off
  • Double-checking all payslips, employee data, HMRC, pensions, and payment information to ensure there are no human errors
  • The process couldn’t keep up with their high-growth journey of onboarding new joiners every week

Frustrated team

  • Using an old-fashioned and frustrating system
  • Wasting time and effort duplicating employee data for Payroll even though BambooHR stored up-to-date information
  • Losing at least five working days every month
  • Lack of access to real-time data and menial tasks left little room for deep work like analysing costs, tracking spending patterns, budgeting, etc.
Banking and Finance
London, UK
1700+ employees
As a technology-led bank, we understand the impact tools can have on a business, especially financial services and employee compensation. We also know it can be challenging to offer such services seamlessly with a great employee experience. Pento ticks all our boxes and then some. We have been impressed with their well-designed UI and smooth integration with our other workplace tools and are looking forward to continuing our work together.
John Mountain
Chief Information Officer, Starling Bank

Starling Bank's success with Pento

Supportive buying and onboarding experience

Signed up in 2 weeks. Starling Bank instantly realised the value Pento could add to their payroll process. The buying process only lasted for a couple of weeks.

Quick response time. Pento’s team was always around to resolve their product and payroll queries and Starling Bank loved that. While it would take days with other providers, it was a matter of minutes with Pento.

No manual work and complete automation

No duplicate entries between BambooHR and Pento. All employee information from BambooHR, including new joiners and leavers, is updated automatically and in real-time. No manual intervention whatsoever!

With Pento, we have complete control over our payroll. We can make changes until the day before payday, download any data in real-time, make employee payments and report pension automatically. Plus, the modern interface makes the tool so easy to use. Pento really frees up a lot of time for more meaningful parts of my work.
Nick Davies
Payroll Manager, Starling Bank

Real-time control over all payroll data and process

Access to real-time payroll data. With Pento, Starling’s payroll team can download any employee, tax, or payment-related data to run their analysis.

No cut-off dates to change employee payslips. With Pento, Starling can change employees' payslips until the day before payday, without any additional costs.

Easy to use, modern interface

Getting started is simple. In Nick’s words: “I was expecting a long and daunting integration process but it all went very smoothly.” After Nick set up Starling’s Pento account, Tess from his team could immediately pick up without any extra assistance.


Schedule a demo today

No more running payroll in spreadsheets & emails.

Thanks for submitting the form, we’ll be in touch soon!
Oops! Something went wrong while submitting the form. Please try again.

Schedule a demo today

No more running payroll in spreadsheets & emails.

  1. Real-time changes and calculations
  2. Employee data stored in one secure place
  3. Automated payouts (employees, HMRC)
  4. Real-time variance report
  5. Integration to accounting / ERP software
  6. Integration to HR software
  7. Pro-rata & holiday pay calculated automatically