7 min read

How People Teams Can Leverage ChatGPT to Boost Efficiency: 10+1 Ways to Maximize AI Potential

Juan Sanz
February 23, 2023

Just a heads up: Integrating ChatGPT with some of the tools mentioned in this post may need extra development work and tech skills. Make sure to check with your IT and development teams before diving into new solutions or tools.

AI is on the rise, and with ChatGPT democratizing access to this type of technology, it's crucial that all departments understand how it can add value to their function. HR and Finance teams can greatly benefit from leveraging ChatGPT to improve their processes' efficiency. In this post, we'll dive deep into each point and provide tools and resources to help you get started.

Streamlining administrative tasks

One way HR professionals can use Chat GPT to streamline administrative tasks is by setting up a chatbot to handle routine tasks.

This could include scheduling interviews. For example, an HR professional might create a chatbot that can answer common interview questions, ask candidates to provide availability for an interview, and schedule the interview based on the candidate's responses.

Another example could be onboarding. HR professionals can set up a chatbot to walk new employees through the onboarding process, answering questions and providing guidance along the way. This not only saves you time but also provides the new employee with a more seamless and efficient onboarding experience.

ChatGPT can be used to create chatbots that handle routine tasks, such as scheduling interviews, onboarding, and responding to common payroll queries. Some tools to help you build chatbots for these purposes include:

  • Dialogflow: A natural language understanding platform by Google that helps you design and integrate conversational user interfaces.
  • Microsoft Bot Framework: A comprehensive offering that enables you to build and deploy high-quality bots for your users to enjoy wherever they are talking.

Running on-demand training refreshers

“I love to go through yearly training refreshers”. Said no one ever.

Wherever feasible [and you likely want to check with compliance here] - you can use ChatGPT provide on-demand training refreshers for employees in areas such as Security, Health and Safety, or any other topics that require ongoing training.

Create interactive learning modules that offer employees a variety of learning experiences, including simulations, games, quizzes, and multimedia content.

For example, for IT training, a chatbot can provide simulations that guide employees through the process of troubleshooting IT issues, as well as use data on the employee's performance on previous training modules to recommend the next module to complete.

Tools to create interactive learning modules include:

  • Articulate Storyline: A powerful e-learning authoring tool that helps you create custom, interactive courses.
  • Adobe Captivate: A versatile e-learning tool that enables you to create responsive, interactive learning experiences.

Improving communication with employees

Improving communication across the business is often a top priority for companies and People teams - Chat GPT can help in a number of ways.

One example is by creating (surprise, surprise) a chatbot that can answer common employee questions, such as those related to company policies, benefits, and pay. Answers to your company's vacation policy or your training and development opportunities, how to opt out from the company’s pension plan or how to increase the pension contributions, are just a chat away.

This is especially powerful for remote teams, a reliable source of information, available 24/7 to answer employee questions, and offer support for any technical issues - even if your people team are half a continent away. [And don’t forget localisation is also an option! Google translate awkwardness no more]

Tools to build such chatbots include:

  • Tars: A user-friendly chatbot builder that allows you to create conversational experiences for your website or mobile app.
  • ManyChat: A chat marketing automation platform that helps you build chatbots for Facebook Messenger and other messaging platforms.

Conducting surveys and feedback analysis

Creating and analysing employee surveys and feedback has never been easier. ChatGPT can be used to create chatbots that ask employees specific questions, provide multiple-choice responses, and analyse the results to identify areas for improvement.

Its support does not end there, as it’ll save HR pros even more time by providing employees with guidance were they to encounter any issues while filling out the surveys. This can help to increase response rates and improve the quality of the feedback received.

Time saved you can spend on actioning those results ✨

Some tools to help you create and manage surveys include:

  • SurveyMonkey: An online survey tool that helps you create, distribute, and analyze surveys.
  • Typeform: A form and survey builder that allows you to create engaging, conversational experiences.

Boosting employee engagement and recognition

Imagine a chatbot that showers employees with virtual high-fives for their accomplishments and urges them to celebrate their colleagues' wins. Well, that's ChatGPT for you!

Sync it with platforms like Bonusly or Kudos to send recognition messages on work anniversaries, birthdays, or big project completions. Plus, it'll gently nudge employees to share their teammates' achievements and spread the love.You can create chatbots that work hand-in-hand with tools like:

  • Bonusly: A fantastic recognition and rewards platform that gets employees excited to celebrate their teammates' accomplishments.
  • Kudos: A social employee recognition platform that inspires employees to appreciate their colleagues and spread positivity.

Empowering remote team collaboration

Dull team meetings? No more! With ChatGPT, you can create rockstar bots in Slack or Microsoft Teams that not only answer questions and share resources but also turn virtual hangouts into a party with team-building games or icebreaker questions.

  • Slack: A popular team communication hub where you can create ChatGPT chatbots that answer questions, share resources, and spark discussions.
  • Microsoft Teams: A powerhouse communication and collaboration platform that pairs perfectly with custom ChatGPT chatbots to supercharge teamwork.

Revolutionizing the recruitment process

By teaming up ChatGPT with recruitment tools like Jobvite or XOR, you can create chatbots that sift through resumes like a pro, answer candidates' burning questions, and even schedule interviews with the hiring team. Hiring game, leveled up! 🚀

Recruitment tools to check out include:

  • Jobvite: A recruiting platform featuring chatbot capabilities to automate candidate engagement and streamline the hiring experience.
  • XOR: An AI-driven recruitment platform with chatbot powers that automate candidate sourcing, screening, and engagement like a charm.

Crafting personalized learning and development plans

Unleash your employees' potential by designing chatbots that assess their skills and learning needs with platforms like Degreed or LearnUpon.

These chatbots will recommend tailor-made learning paths, track employees' progress, and offer extra resources to help them reach their goals.

  • Degreed: A learning experience platform designed to help you craft personalized learning and development plans for your employees.
  • LearnUpon: A learning management system that enables you to create customized courses and learning paths tailored to your team.

Assisting with employee relations and conflict resolution

Navigate those tricky employee relations situations with ease! By combining ChatGPT with tools like HR Acuity or Workplace Options, you can create chatbots that act as neutral mediators, guiding employees through company policies and conflict resolution. Plus, they'll point employees to the right HR pros when things get too intense. Phew! 🧘

  • HR Acuity: A platform empowering HR professionals to document, investigate, and resolve employee relations issues like pros.
  • Workplace Options: A global employee wellbeing service offering conflict resolution and mediation support to organizations.

Championing diversity and inclusion initiatives

ChatGPT chatbots can spark conversations around these essential topics, answer questions, and promote a supportive culture. Integrate them with platforms like Allie or Crescendo for weekly tips on creating a more inclusive workspace. Make your workplace a haven for diversity and inclusion!

  • Joonko: An AI-powered diversity and inclusion platform that detects and addresses unconscious bias in the workplace.
  • Allie: A chatbot that fosters inclusion by answering employee questions related to diversity and gathering feedback on workplace experiences.

+1: Automating your payroll process

Well… not really. Chat GPT can’t really do that automate payroll, as it is an AI language model primarily designed for natural language understanding and generation. However, it can be used in conjunction with other specialized payroll automation tools to create chatbots (😱) that can assist with payroll-related tasks, such as answering employees' payroll questions or guiding them through specific payroll processes.

For actual payroll automation, you would need to use dedicated payroll software such as Pento which is designed specifically to handle payroll tasks, including calculating wages, deductions, and taxes, as well as processing payments and generating reports.


ChatGPT will offer an array of opportunities for People and HR teams to revolutionize their processes and create a more efficient, productive, and inclusive work environment.

By leveraging ChatGPT to streamline or completely transform those tasks, HR professionals can focus on what truly matters - the well-being and growth of their employees, creating a thriving, happy, and productive workplace that everyone will love!

So, why wait? Embrace the power of AI and automation (payroll 🙂) and witness the remarkable transformation it can bring to your organization!

Pick best-in-class payroll with Pento.

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